Privacy Policy

Who we are

LocalShopCart is an online ordering platform operated by Minervit LLC. Shops use it to take pickup orders from their customers. “We” and “us” in this policy mean Minervit LLC, trading as LocalShopCart.

When you place an order, two parties handle your details: the shop you ordered from, which needs them to prepare and hand over your order, and LocalShopCart, which runs the software and sends the messages that keep you informed. Order-status text messages and emails are sent by LocalShopCart on the shop's behalf.

What we collect

When you place a pickup order we collect your name, your phone number, and your email address if you choose to give one. Your phone number is required so the shop can reach you about your order; your email address is optional.

We also store the order itself — the items you asked for, any notes you added, and the pickup date and time window you chose — along with the order's status as it changes.

If you send feedback through the site, we store what you wrote together with which version of the site you were using, so we can reproduce the problem you are describing.

What we never collect

We do not collect card numbers, bank details or any other payment information, because we do not take payment. You pay the shop directly when you collect your order at pickup. There is nothing to charge, refund or store.

We do not ask for, and have no use for, your date of birth, your government identifiers, or your precise location.

How we use what we collect

We use your details to do the thing you asked for: pass your order to the shop, let the shop prepare it, and tell you what is happening with it.

We do not use your details to build an advertising profile, and we do not send marketing.

Text messages about your order

If you tick the optional consent box at checkout, LocalShopCart may send you text messages about that order on the shop's behalf. These are transactional messages only: we text you when your order is received, when the shop accepts or declines it, when it is ready for collection, if the shop proposes a change to it, and if it is cancelled.

Message frequency varies, because it depends on how your order progresses. We never send promotional or marketing text messages, and ticking the box does not sign you up for any.

Ticking the box is entirely optional. Your order works exactly the same way if you leave it unticked.

Stopping text messages

Reply STOP to any message to stop receiving them. We record the opt-out and stop texting you about your orders. Reply START to opt back in.

Reply HELP to any message for help, or write to us at support@localshopcart.com.

Emails carry an unsubscribe link that works the same way.

Message and data rates

Message and data rates may apply. We do not charge you for these messages, but your mobile carrier may, depending on your plan.

Message frequency varies, because it depends on how your order progresses. Carriers are not liable for delayed or undelivered messages.

Your mobile consent is never shared or sold

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Your phone number and the fact that you consented are used only to send you the order-status messages described above.

More broadly: we do not sell your personal information to anyone, for any purpose.

Who else sees your details

The shop you ordered from sees your name, phone number, email address if you gave one, and your order, because it cannot prepare and hand over your order otherwise. Shops see only their own customers' orders.

We use service providers to run the platform — hosting and databases, an email sending service, and a text-messaging service. They process your details only to deliver the service to us, under contract, and may not use them for their own purposes.

We may disclose information where the law requires it. We will not hand over your details to anyone else.

How long we keep it

We keep order records for as long as the shop needs them to run its business and to meet its own record-keeping obligations.

We keep opt-out records for as long as we hold your number, because forgetting that you opted out would mean texting you again — which is the opposite of honouring it.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Write to support@localshopcart.com and we will respond.

Deleting an order that has not been collected yet means the shop can no longer prepare it, so we will tell you before we act on such a request.

Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes to how we use your details will be notified before they take effect.

Contact

Questions about this policy, or about your details, go to support@localshopcart.com.